Wulandari, Melani (2018) Analisis Kinerja Pegawai Dalam Pengurusan Akta Kelahiran Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kampar. Other thesis, Universitas Islam Riau.

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Abstract

The researcher focused the research on the population and civil registration service of Kampar District. Identification of the problem: the completion of the birth certificate took a long time; lack of cooperation between parts and employees in completing work; still low awareness of employees to act and be disciplined in carrying out tasks; lack of employee ethics in providing services to the community. Research method: descriptive survey,quantitative. The purpose of this study is to find out and analyze the performance of employees in the management of birth certificates at the Department of Population and Civil Registration of Kampar Regency. Using performance measurement theory according to Cardoso Gomes, 2003: 135 & 142, performance indicators are quantity of work, quality of work, knowledge of work, ideas, collaboration, awareness, initiative, and personal quality. The results showed that the quality of employees did not show good performance, knowledge of employees towards their work was good enough, creativity and cooperation that was not good enough to hamper work, initiatives that were still lacking were due to lack of confidence to convey and some were conveyed but waited to be given the opportunity to convey, the attitude of the hospitality hospitality of the employees showed an unfavorable attitude in serving the community this was shown from the results of the recognition of the people who complained about the lack of prime attitudes received by the community. In conclusion, the performance of employees in handling birth certificates was not good; Suggestion: the need for additional human resources to avoid overlapping work, the need for strict and strict supervision for employees who violate the rules, the need for an increase in the quality of employees and awarding employees who work diligently and professionally so as to optimize performance.

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