Evaluasi Pelayanan Pengurusan Akta Kelahiran Di Kantor Unit Pelaksana Teknis Kependudukan Dan Pencatatan Sipil Kecamatan Bengkalis Dan Kecamatan Bantan Kabupaten Bengkalis

Rosida, Umi (2018) Evaluasi Pelayanan Pengurusan Akta Kelahiran Di Kantor Unit Pelaksana Teknis Kependudukan Dan Pencatatan Sipil Kecamatan Bengkalis Dan Kecamatan Bantan Kabupaten Bengkalis. Other thesis, Universitas Islam Riau.

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Abstract

The good service performance of each Subdistrict greatly affects the result of maksimum service. The purpose of this study is to determine the service performance in the office of subdistrict Pangkalan Kerinci Pelalawan regency, study of Micro and Small Business License. The assessment indicators of service performance include Productivity, Servise quality, Responsivity, Responsibility, and Accountability. The method used in this research is quantitative descriptive, where the population is the people who see about micro small businees license in the office sub-district Pangkalan Kerinci and taken a sample of 12 people. The sampling technique used to subdistrict employee is purposive sampling, while for the people who attend of micro small business license used insidental sampling technique. Types and technique of data collection consist of primary data obtained from responden and secondary data obtained by authors from document, archives in subdistrict office or trough the community. As for data collection techniques trough questionnaires, interviews, observation and documentation. The result showed that service performance in sub district of Pangkalan Kerinci Pelalawan regency is said to be “good enough” that is reach 66%.

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