Analisis Pelayanan Pengurusan Akta Kelahiran Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Pemerintah Kabupaten Pelalawan

Al Husna, Mulia (2018) Analisis Pelayanan Pengurusan Akta Kelahiran Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Pemerintah Kabupaten Pelalawan. Other thesis, Universitas Islam Riau.

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Abstract

The aim of this study to know and explain the service of birth certificate management and to know what obstacles are facing in the office of population and civil registration district of pelalawan in serving the birth certificate deed. Indictors in the sevice used include service procedures, service procedures, service time, service costs, service products, requirements and in incarceration of complaints management. As for the theory that is used is the theory of moenir, the method used is quantitative method with the type of research that is descriptive survey, as for the respondents in this study are employees of 6 people and the community who have, taken care of the birth certificate amounted to 50 person. Sampling techniques used in this study are cencus techniques for employees and purposive sampling techniques for the community. Types and techniques of data collection used consisted of primary data collected by questionnaire questionnaires, interviews and secondary data collected by observation techniques. The data analysis technique used is descriptive quantitative data analysis ie data obtained in the form of questionnaire results and then presented according to the table of each discussion of indicators, to further analyzed and taken conclusions accompanied by description. Based on this analysis technique seen from the results of the recapitulation of respondents to the indicators obtained the highest percentage of 42% or average 21 people respondents so that it can be taken conclusion that the respondent’s answer is in the category “Good enough” that is at intrvals between 34%-66%. Recommendations that need to be considered, especially in relation to the improvement of time of completion of birth certificate documents more quickly in the accordance with the standards set.

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