Peranan Komunikasi Antar Pegawai Di Bagian Pelayanan Administrasi Terpadu Dalam Meningkatkan Kualitas Pelayanan Kantor Camat Bukitraya Pekanbaru

Yandra, Septi (2018) Peranan Komunikasi Antar Pegawai Di Bagian Pelayanan Administrasi Terpadu Dalam Meningkatkan Kualitas Pelayanan Kantor Camat Bukitraya Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

This research is titled "The role of communication between employees in integrated administrative services in improving the quality of service in the Pekanbaru sub-district Head Office". By aiming to find out how the role of communication between employees in integrated administrative services in improving the service quality of the sub-district office bukitraya Pekanbaru. So important is the role of communication between employees in creating a harmonious condition for the sake of creating a good performance and achieving a predetermined goal to meet the quality of integrated services. The research uses communication theory. The method used in this study is a qualitative descriptive method. The results showed that the role of communication between fellow employees in improving the quality of integrated services in the sub-district office bukitraya pekanbaru showed that employees including professions who had important positions and duties within the organization. The role of communication between employees is essentially inseparable from interpersonal communication, this is intertwined between fellow employees and seen effectively when communicating. Services provided are in accordance with standardized service standards and as a guide in providing services. Integrated administration services at the sub-district office bukitraya Pekanbaru have been able to improve the quality of service in accordance with service standards, service quality in terms of dimensions that provide service.

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