Komunikasi Interpersonal Antar Pimpinan Dengan Karyawan Di Kebun Binatang Kasang Kulim Kota Pekanbaru

Dorisman, Dorisman (2018) Komunikasi Interpersonal Antar Pimpinan Dengan Karyawan Di Kebun Binatang Kasang Kulim Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

Based on the results of pre-survey, researchers found the communication between employees is not well established because of busy work. Communication is a vital process in organizations because communication is necessary for leadership effectiveness, planning, control, coordination, training, conflict management, and other organizational processes. It helps us understand how and why people behave and communicate in different ways to build and negotiate social reality. The purpose of this study is to know and analyze interpersonal communication between leaders with employees at the Kasang Kulim Zoo Pekanbaru City. The research method used is qualitative method. Data collection techniques are observation, interview and documentation. From the results of interviews and obesrvasi that has been done then it can be concluded that the interpersonal communication between the leadership and employees of Kasang Kulim Zoo has been established quite well. This is seen from the number of problems arise one lack of delivery of information that is not clearly accepted by employees so that there is a mistake in work. However, in this study assessed the leadership has made improvements in the delivery of information so that the communication is well established and employees can work properly. Based on the results of research conducted, the researchers can take the conclusion that is: interpersonal communication at Kulang Kulim Zoo Pekanbaru City runs well, because the communication is done well received by all employees. Communication woven both formally and informally can increase the spirit of the employees let alone supported by the proximity and care of a leader against its employees, and also its employees can comply with instructions or orders given by the leadership.

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