Analisis Pelayanan Publik Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Kuantan Singingi (Atudi Pelayanan Pembuatan Akta Kelahiran)

Syakira, Imma (2022) Analisis Pelayanan Publik Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Kuantan Singingi (Atudi Pelayanan Pembuatan Akta Kelahiran). Other thesis, Universitas Islam Riau.

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Abstract

This study aims to identify and explain the service of making Birth Certificates and to find out what obstacles are faced at the Population and Civil Registration Office of Kuantan Singingi Regency in serving the making of Birth Certificates. The theory used is the service theory by Zeithaml-Parasurman-Berry, then the method used in this research is a quantitative method with the type of research being survey research. In collecting the necessary data, it is done by using questionnaires, interviews, observation and documentation techniques. The respondents in this study were 10 employees and 20 people who were taking care of birth certificates. This study shows that in the implementation of Public Services at the Population and Civil Registration Office of Kuantan Singingi Regency for the management of Birth Certificates, the performance of employees is felt to be lacking and the facilities and infrastructure are inadequate. Suggestions from the author is to improve service to the community there must be a high level of discipline so that later it can create effective and efficient service delivery. So that service users will feel valued as users of Birth Certificate services at the Population and Civil Registration Office of Kuantan Singingi Regency.

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