Farisy, Fathur Al (2026) Kualitas Pelayanan Rekomendasi Nikah Pada Kantor Camat Tualang Di Kecamatan Tualang Kabupaten Siak. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to determine the quality of marriage recommendation services at the Tualang Sub-district Office. The theoretical concepts used as benchmarks are efficiency, effectiveness, fairness, and responsiveness. This study employed a qualitative method with a descriptive approach. To answer the research questions, key informants and informants were identified to collect various information. Data collection steps included interviews, observation, and documentation. The collected data were classified according to type and form and then presented descriptively. The study concluded that the quality of marriage recommendation services at the Tualang District Office, Siak Regency, as measured by efficiency, effectiveness, fairness, and responsiveness, has satisfied the public. The efficiency indicator demonstrates the established requirements for issuing marriage recommendations, the established service flow, and the provision of information for those in need, including an information desk and staff who can explain marriage recommendation information. The effectiveness indicator has been implemented effectively, with a simple queuing system and very fast turnaround times. The fairness indicator for marriage recommendation services at the Tualang District Office is free of charge. The responsiveness indicator demonstrates staff who are willing to inquire about the community's needs and demonstrate a friendly attitude in serving and guiding the community in processing marriage recommendations.

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