Wahyudi, Wahyudi (2026) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Program Studi Manajemen Fakultas Ekonomi Dan Bisnis Universitas Islam Riau. Other thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to determine and analyze the significant influence of service quality on student satisfaction in the Management Study Program, Faculty of Economics and Business, Riau Islamic University. This study was conducted on students in the management study program. The sample size consisted of 330 active student respondents in the management study program. The sampling method used was Proportional Random Sampling and the Slovin formula. The data analysis method used in this study was quantitative statistical analysis using a simple linear regression equation model. Based on the results of the data analysis, it can be concluded that service quality has a significant and positive (+) effect on student satisfaction in the Management Study Program, Faculty of Economics and Business, Riau Islamic University.

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