Amelia, Regina (2025) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Kantor Kecamatan Balai Jaya Kabupaten Rokan Hilir. Masters thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to examine the effect of public service quality on public satisfaction at the Balai Jaya District Office, Rokan Hilir Regency. There are still problems, namely public complaints about the slow service delivery carried out by Balai Jaya District Office employees and the fact that there are still jobs that cannot be completed according to procedures. The purpose of this study was to determine the quality of public service on public satisfaction at the Balai Jaya District Office. This type of research is descriptive quantitative research. The research data sources include primary data and secondary data. Then the data analysis techniques used are Data Instrument Test, Validity Test, Reliability Test, and Simple Regression Test. The results of the study can be seen based on the t-test on the X variable, it was found that Public Service Quality has a significant effect on Public Satisfaction at the Balai Jaya District Office, Rokan Hilir Regency.

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