Laili, Husna Ihda (2025) Inovasi Pelayanan Publik Melalui Aplikasi Sistem Informasi Perizinan Online Terpadu (SEMPOLET) Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Kepulauan Meranti. Other thesis, Universitas Islam Riau.

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Abstract

This study was conducted at the Investment and One-Stop Integrated Service Office (DPMPTSP) of the Meranti Islands Regency. The main issue addressed in this research is the suboptimal innovation of public services through the SEMPOLET Application, caused by server disruptions that prevent user data from being accessed, as well as several shortcomings in the application features that hinder service delivery and cause user dissatisfaction. In addition, many members of the public still process their permits directly at the DPMPTSP office, so the online licensing innovation has not yet had a significant impact compared to before. This study aims to examine Public Service Innovation through the Integrated Online Licensing Information System (SEMPOLET) at DPMPTSP Meranti Islands Regency, as well as the factors that hinder its implementation. This research employs a qualitative approach with a case study design. The informants consist of DPMPTSP employees and members of the public who use the SEMPOLET application. The results indicate that, in the implementation of the SEMPOLET application, communication among service providers runs well. However, there are still limitations in resources, and some members of the public continue to come to the office to process permits manually. Other challenges identified include server disruptions, power outages, internet connectivity issues, and limited public understanding of how to operate the application. The study concludes that public service innovation through the SEMPOLET application at DPMPTSP Meranti Islands Regency has not been fully effective. Although the application is designed to provide online services, its implementation is not yet comprehensive, and the public still needs to come to the office to process permits manually.

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