Pardede, Samuel Maranata (2023) Pertanggung Jawaban JNT Express Terhadap Konsumen yang Mengalami Kehilangan Barang Di Tembilahan. Other thesis, Universitas Islam Riau.

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Abstract

Technological developments have made people's purchasing power grow very large, the impact of this technological progress has greatly influenced the growth of goods delivery services, the large number of requests for goods delivery has made goods delivery services grow very strong and large, but from the many requests for goods delivery that have occurred, not a few consumer complaints against goods delivery services, one of which is the JNT Express goods delivery service. There are many consumer complaints who experience dissatisfaction with the services provided by JNT Express goods delivery services, one of which is loss of goods experienced by consumers and there is no way to solve problems provided by JNT Express for consumers who experience loss of goods. According to Article 4 paragraph (8) and Article 19 paragraph (1) of Law Number 8 of 1999 concerning Consumer Protection, it is stated that companies are obliged to compensate for losses suffered by consumers. Based on the background above, the following are the main issues. What is the form of J&T Tembilahan's responsibility for loss of consumer goods and what are the legal constraints in imposing sanctions on J&T Tembilahan in compensating for lost consumer goods. The research method used in this study was observational research or by survey method, namely research that took samples from a population and used interviews as a main data collection tool, while from the nature of this research it was descriptive, the research location was in the city of Pekanbaru, on UIR Faculty of Law students. The results of this study are that JNT Express Tembilahan often ignores customer complaints that have lost goods. Then the role of the National Consumer Protection Agency (BPKN) is needed in helping the community to obtain their rights in accordance with Article 4 paragraph (8) and Article 19 paragraph (1) of the Consumer Protection Law. Constraints that often occur in the complaint process which is often the most difficult for JNT Express, making customers lazy to take care of these complaints, and supported by a lack of public knowledge of their rights which have been protected by Law number 8 of 1999 concerning Consumer Protection.

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