Rahman, Raja Romatua (2025) Analisis Perlindungan Hukum Terhadap Kurir Dalam Transaksi E-Commerce Dengan Sistem Cod Menurut Undang - Undang Nomor 13 Tahun 2003 Tentang Ketenagakerjaan. Other thesis, Universitas Islam Riau.

Text skripsi_211010247_watermark.pdf - Submitted Version Restricted to Registered users only Download (3MB) | Request a copy

Abstract

In this digital era, technology is rapidly advancing in all areas of life, including our daily lives. For example, in the trade sector, electronic commerce, also known as e-commerce, has emerged. One transaction model that differs from previous transactions is Cash on Delivery (COD), a buying and selling method offered by sellers to buyers. In this regard, the government has enacted regulations aimed at ensuring workers' rights to occupational safety and health protection, as stipulated in Law Number 13 of 2003 concerning Manpower, which is included in Article 4 of the Manpower Development Act. The main problem in this research, "Efforts to protect couriers legally in ecommerce transactions using the Cash on Delivery (COD) system," is to understand in-depth the legal protection provided to couriers and the efforts to resolve consumer disputes against couriers through the e-commerce platform Shopee in Pekanbaru City. In this case, this research is descriptive and analytical, meaning the authors will provide a clear understanding or description of the issues of interest, but will not specifically consider or consider the events and incidents. This type of research then utilizes empirical evidence from human behavior, including recordings and physical evidence. Empirical evidence from human behavior includes directly observed behavior and verbal conversations obtained through interviews. Legal protection for couriers in e-commerce transactions using the cashon-delivery (COD) system in Pekanbaru City still faces quite complex challenges. Essentially, couriers are only responsible for delivering goods, not for the contents or quality of the goods delivered. Legal protection for couriers is regulated in various regulations, including Law No. 8 of 1999 concerning Consumer Protection and Law No. 13 of 2003 concerning Manpower (regarding occupational health and safety insurance). In practice, legal protection for couriers is largely internal to the company, with permanent employee couriers generally receiving social security benefits such as BPJS Employment and Health, while freelance or partner couriers do not yet fully receive equivalent protection.

Actions (login required)

View Item