Priyanty, Wiwit (2025) Implementasi Sistem Informasi Pelayanan (SIMPEL) Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bengkalis. Masters thesis, Universitas Islam Riau.

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Abstract

The objective of this research is to analyze and explain the implementation of the Service Information System at the Department of Population and Civil Registration of Bengkalis Regency based on Edward III's indicators: communication, resources, disposition, and bureaucratic structure. This research adopts a descriptive qualitative approach. Data collection techniques involve interviews, and data analysis utilizes the analytical framework developed by Miles and Huberman. The findings indicate that the implementation of SIMPEL at the Department of Population and Civil Registration of Bengkalis Regency has successfully enhanced communication efficiency, accelerated the disposition process, and streamlined the bureaucratic structure. However, several challenges need to be addressed, such as improving staff training related to technology, increasing IT capacity, and enhancing internal coordination. Overall, SIMPEL has had a positive impact on the acceleration of public services, but further optimization is required to minimize existing obstacles. It can be concluded that the implementation of the Service Information System at the Department of Population and Civil Registration of Bengkalis Regency has not yet been fully optimized and needs further improvement, particularly in communication, resources, disposition, and bureaucratic structure. The implementation of SIMPEL is a significant step toward modernizing public services in the field of population administration. Despite some challenges in its application process, particularly in terms of technological infrastructure and staff technical skills, the system has successfully delivered positive impacts. Faster, more efficient, and transparent services are among the primary benefits experienced by the community.

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