Desrina, Winda (2025) Towards A New Era : Reforming Vehicle Tax Services For Efficiency And Transparency. Other thesis, Universitas Islam Riau.

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Abstract

Vehicle tax service reform is essential in meeting the challenges of efficiency, transparency, and fairness in a modern tax system. This study explores various aspects of vehicle tax service reform, focusing on implementing information technology, improved service access, and strategies to increase taxpayer compliance. Through a comparative analysis of various models of vehicle tax services in different countries, this study identifies best practices and innovations that can be adopted to improve the effectiveness of vehicle tax services. The results show that process digitization, inter-agency data integration, and customer-based service approaches can significantly improve the speed, accuracy, and convenience of the vehicle tax payment process. In addition, the study also highlights the importance of transparency and communication in building public trust and improving tax compliance. Recommendations include the development of digital infrastructure, social justice-oriented policy formulation, and education and advocacy strategies to increase public awareness. Vehicle tax service reform not only has the potential to improve administrative efficiency but also support sustainable development goals through better transportation and environmental management. Keywords : Reform, Bureaucracy, Service, Public, Transparency, Indonesia

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