Indra Al Gazi, Muhammad (2025) Pelayanan Pendaftaran Calon Haji Reguler Di Kementerian Agama Kantor Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

In this study, the purpose was to find out the Regular Hajj Registration Service at the Ministry of Religious Affairs Pekanbaru City Office. For sampling in determining key informants in this study, the author used sampling techniques. Therefore, the authors chose the Snowball Sampling technique to find more accurate information. The types and sources of data used are primary data and skunder. Data collection techniques with interviews and data analysis techniques in this study are qualitative. Based on the results of the study, it can be concluded that the attitude of officers is still not good in serving prospective pilgrims, this can be seen from the service provided by employees who are less friendly and polite. There are differences in explanation between the Ministry of Religious Affairs of Pekanbaru City and the community in terms of respect from officers or employees in serving the community or service users and the lack of discipline from employees or officers in serving the interests of the community. Service procedures that are considered still less than optimal are because, people who have difficulty when handling correspondence and other administration they need, this is because the community has to find several employees providing complicated services such as throwing responsibility at each other in the process of managing services. Service time, that there are shortcomings in the registration service process, namely the incompatibility of the predetermined time, besides the delay in the arrival of officers which can indeed be an inhibiting factor in carrying out regular Hajj services, especially during registration because the rest of the process is not carried out at the Office of the Ministry of Religious Affairs of Pekanbaru City. The existing service facilities are considered inadequate, where the service space is not comfortable, the internet network is often disrupted so that the SISKOHAT server often experiences errors when inputting data on prospective pilgrims, and the number of computer equipment and printers is still lacking. Keywords: Satisfaction Of Candidates For Regular Hajj

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