Ridhwan Anjani, Muhammad (2025) Inovasi Pelayanan Sistem Informasi Pendaftaran Jaminan Kesehatan (si Perjake) Pada Dinas Sosial Kabupaten Indragiri Hilir. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to analyze and explain the innovation of BPJS Kesehatan PBI services through Si Perjake at the Social Service of Indragiri Hilir Regency. The problem in this study is that people still come to the office and the time provisions in the SOP are different from those in the field. The research method used is a descriptive qualitative method. The types and techniques of data collection consist of interviews, observations and documentation. This study has five indicators, namely Relative Advantage, Suitability, Complexity, Possibility of Trial and Ease of Observation. The key informants of this study were the Acting Secretary of the Social Service and Admin/Operator and 5 informants who were users. The results of this study on the Relative Advantage indicator are that the Social Service has provided fast, easy and uncomplicated services with SOPs that are understood but in its completion there are still 3 days outside the SOP provisions. Suitability is that the Social Service has made innovations according to what the community wants because they do not need to come to the office for administration, but the final result still has to come to the office. The complexity is that the Social Service provides innovation that is easy to adapt, the community can easily use the website, only there are still points of network constraints. Possibility to be Tried is that the Social Service strongly supports innovation by providing various conveniences, but socialization is still not optimal, and Ease of Observation is that the Social Service is very good at providing online services, but there has been no news development about Si Perjake.

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