Manggala, Muhammad Fikri (2024) Tanggung Jawab Hukum terhadap Pengemudi Transportasi Online Jenis Grabjastip terhadap Pembebanan Biaya Tambahan Transaksi Tanpa Izin Konsumen di Kota Pekanbaru Menurut Undang-undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

Developments in the transportation sector are now increasingly rapid, as are changes in the choice of transportation modes for movement or mobility from one place to another. In 2015, online transportation showed very rapid development, which was proven by the presence of the Gojek application in Indonesia, followed by another online transportation application called Grab. As time goes by, the sophistication of electronic money services is misused by irresponsible individuals, namely drivers, who in practice take electronic money balances secretly without giving permission or confirmation to consumers. Thus, this is not in accordance with Article 4 letter c of Law Number 8 of 1999 concerning Consumer Protection. In this research, there are several legal problem formulations, namely as follows. First, what is the responsibility of Grab online drivers towards consumers who are harmed by charging additional transaction fees without consumer permission in Pekanbaru City according to Law Number 8 of 1999 on Consumer Protection? Second, what are the legal remedies for charging additional transaction fees without consumer permission? For this research, the author used a type of empirical legal research, namely by going into the field to obtain some data. The data and data sources that the author uses are primary and secondary data, while the data collection techniques that the author uses are observation, interview and documentation techniques. Meanwhile, the method of drawing conclusions that the author uses in this research is the deductive method, namely drawing conclusions from general to specific matters. From the results of the research and discussion, what the author found is as follows: First, the form of responsibility of Grab online drivers towards consumers who are disadvantaged due to the imposition of additional transaction fees without consumer permission in Pekanbaru City on consumers has not been implemented properly. The form of responsibility for this problem has been carried out through clarification from drivers and consumers through peaceful means while at the same time compensating for losses experienced by consumers. As stated in Article 45 paragraph (2) of Law Number 8 of 1999 concerning Consumer Protection. Second, the legal remedy for charging additional transaction fees without the consumer's permission, namely, if the peace effort does not find a solution or fails to be implemented, then the consumer also has the right to take legal action to resolve the dispute. This is also stated in Article 45 Paragraph (1) and Paragraph (2) of Law Number 8 of 1999 concerning Consumer Protection. In this case, there are two legal remedies, namely dispute resolution outside the court and dispute resolution through the court.

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