Rabella, Aliya (2024) Tinjauan Yuridis Tanggung Jawab Pengelola Parkir terhadap Konsumen pada Penerapan Klausula Baku di Karcis Parkir Berdasarkan Undang-undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

Consumers are the party most at risk of experiencing loss, so their rights must be protected, which is a guarantee of legal certainty and Human Rights (HAM) which have been strictly regulated based on the provisions of Article 28 D paragraph (1) of the 1945 Republic of Indonesia Constitution. Parking management is obliged to ensure that vehicles and/or consumer goods entrusted to them are safe. However, if there is a loss of vehicles and/or goods, so far the business actor has not taken responsibility, whereas in the UUPK, consumers have provided the opportunity to sue the business actor for compensation, and if the business actor does not carry out his responsibilities as an obligation, then the consumer can sue the court. The responsibility of parking managers towards consumers in implementing standard clauses in parking tickets, the author formulates 2 (two) main problems, including: First, what is the responsibility of the parking manager towards consumers in implementing standard clauses in parking tickets based on Law Number 8 of 1999 concerning Consumer Protection?, second, what is the legal protection for consumers when applying standard clauses in parking tickets based on Law Number 8 of 1999 concerning Consumer Protection? The research was conducted using normative legal research. Normative legal research is library research or document study. And use legal material sources such as laws, court decisions, legal principles, and books. Also, this research is descriptive analytical, so the author will provide a clear description and provide an explanation in answering the problem that is the focus of the research. Based on the results of the research, it is concluded that the parking manager's responsibility towards consumers when applying standard clauses in parking tickets is that the parking manager must be responsible for providing compensation to consumers. In this case, consumers can demand compensation in accordance with Article 19 UUPK, and prosecution can be carried out in court against business actors who do not want to provide compensation as part of their responsibility. And legal protection for consumers in applying standard clauses in parking tickets has violated Article 18 paragraph (1) letter a UUPK which regulates the prohibition of transferring responsibility by business actors, and business actors have violated consumers' rights to security while using services traded by business actors in accordance with Article 4 letter (a) UUPK.

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