Putra, Dimas Adi (2025) Kualitas Pelayanan Riau Safety Driving Center Kota Pekanbaru Dalam Pembuatan Surat Izin Mengemudi Kendaraan Roda Dua. Other thesis, Universitas Islam Riau.

Text 207310251.pdf - Submitted Version Restricted to Registered users only Download (2MB) | Request a copy

Abstract

The service for making two-wheeled vehicle driving licenses is still experiencing obstacles, this is because the service has not been completed on time. This incident occurred at the Riau Safety Driving Center in Pekanbaru City. It is known that the two-wheeled vehicle service has not been completed on time so that the public is dissatisfied with the services provided. Providing satisfaction in the service of making a two-wheeled vehicle driving license cannot be separated from direct evidence, reliability, responsiveness, certainty and empathy. The purpose of this study was to determine the factors that hinder the quality of service of the Riau Safety Driving Center in Pekanbaru City in issuing two-wheeled vehicle driving licenses. The research method used is a qualitative method with data collection techniques through observation, interviews and documentation. The Riau Safety Driving Center service in Pekanbaru City in issuing two-wheeled vehicle driving licenses has not been implemented optimally based on Standard Operating Procedures, so it has not provided satisfaction to the public. Conclusion The TwoWheeled Motor Vehicle Driving License Service has not been running optimally. This is due to the lack of manpower, service counters, and supporting infrastructure in providing services. The researcher's suggestion is to increase the number of employees in providing services, add service counters, and increase employee cooperation in providing services in order to achieve maximum service.

Actions (login required)

View Item