Amal, Ikhlasul (2025) Pelaksanaan Pelayanan Penerbitan Surat Izin Mengemudi Pada Satuan Lalu Lintas Polisi Resort Dumai. Other thesis, Universitas Islam Riau.

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Abstract

The Dumai Resort Police (Polres) as the only agency in Dumai City which is given responsibility by the government in terms of arranging the issuance of a SIM is stated in law as regulated in Law No. 2 of 2002 Article 15. The Police of the Republic of Indonesia in accordance with other Legislative Regulations has the authority to provide motor vehicle driving license. The large number of applicants or users of SIM making services at the Dumai Resort Police (Polres) SIM Affairs Office must be balanced with an increase in service standards, because the public will demand better service. This research aims to determine the Implementation of Driving License Issuance Services at the Dumai Police Traffic Unit and to determine the inhibiting factors in the Implementation of Driving License Issuance Services at the Dumai Police Traffic Unit. The theory used in this research is according to Zeithaml et al, in Hardiansyah, (2018:63). The method in this research is qualitative. This research was located in Dumai City, namely at the Dumai Police Station. The informants in this research were the Head of the Ridgent Unit, a Driver's License Theory Examiner, a Driver's License Practice Examiner and 5 people in the community who processed SIMs. The informant selection technique used in this research is a purpose sampling technique. The results of this research show that the implementation of the Driving License (SIM) Issuance Service is still not good. The inhibiting factor in this research is the lack of reliability, namely related to costs, brokers are still found in the process of implementing SIM services at the Dumai Police.

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