Sapitri, Eka Anjani (2023) Inovasi Pelayanan Publik Pekanbaru Dalam Genggaman Pada Dinas Komunikasi Informatika Statistik Dan Persandian Kota Pekanbaru. Masters thesis, Universitas Islam Riau.

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Abstract

Improving public services is inseparable from the government's role in carrying out various innovations. This study aims to understand innovation and find out the supporting factors for the Pekanbaru application in the hand. The research method used is descriptive with a qualitative approach. This research design is considered capable of explaining this research in depth. The results of this study indicate that Public Service Innovation in Hands of the Pekanbaru at the Department of Communication, Statistical Informatics and Encoding, Pekanbaru City not running optimally. This can be seen from the five indicators of public service innovation according to Rogers, namely relative advantage, Compatibility, complexity, trialability, and observability. Of the five indicators there are still three indicators that have not been achieved. Things that show that public service innovation is not yet optimal, namely: 1) In terms of complexity indicators, monitoring by the implementer has been carried out but has not been effective, there is no assistant for the application program and there is a lack of regular monitoring by the stakeholders involved. 2) Indicators of Possible Tried which have not gone well, namely the dissemination of information on application user procedures, this is due to budget constraints set by Diskominfotiksan. 3) In the Ease of Observation indicator, there is one sub-indicator that has not gone well, namely the results of application program services, where there is still a lack of socialization carried out by Discominfotiksan so that many people do not know that there is a Pekanbaru application in their hands. In public service innovation in Hands of the Pekanbaru which is conducted Pekanbaru City Statistics Informatics and Encoding Communication Service There are also various supporting factors for Pekanbaru's innovation.

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