Wardhana, Fadhil Raka (2024) Analisis Determinan Kepuasan Keuangan Finance Satisfaction) pada Finance Technology Pengguna Fintech Shopee Pay. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to obtain an empirical study of the factors that influence the financial satisfaction of fintech shopeepay users. Namely factors of financial behaviour, financial knowledge, financial attitudes and financial behaviour. This research is a survey study. Data collection was carried out through a questionnaire. The population in this study were all students of the Faculty of Economics and Business, Riau Islamic University who used the ShopeePay fintech facility with a research sample of 100 respondents. Data analysis using Partial Least Square with SmartPLS 3 software. The results showed that financial knowledge affects financial behaviour and financial attitudes do not affect financial behaviour, as well as financial behaviour and financial knowledge do not affect financial satisfaction and financial attitudes affect the financial satisfaction of fintech shopee pay users. The results of this research also show that financial behaviour cannot mediate the effect of financial knowledge and attitudes on the financial satisfaction of fintech shopee pay users.

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