Harlaina, Fauziah (2025) Perlindungan Konsumen Terhadap Jasa Pengirim Barang di Dakota Cargo Cabang Tanjung Putus Kecamatan Lima Puluh Kota Pekanbaru Berdasarkan Undang-undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

Consumer protection in Indonesia has developed through comprehensive legal arrangements, including Law Number 8 of 1999 concerning Consumer Protection. This law aims to protect consumer rights, ensure fairness in business transactions, and promote social welfare. The focus of consumer protection includes aspects of information transparency, product supervision, and fair dispute resolution. In the context of freight forwarding services, issues such as damage or loss of goods are often of concern, which require clear agreements in accordance with the Civil Code and related regulations. The government plays an important role in overseeing the implementation of this law to ensure that consumer rights are protected. Research on consumer protection against losses due to freight forwarding services, such as in Didakota Cargo, strengthens the urgency of improving regulations and supervision to create an ethical and sustainable business ecosystem. The formulation of the problem in this study is how legal a protection is taken against damage to goods during delivery by freight forwarding services and what are the obstacles in implementing consumer protection for freight forwarding services in the event of damage to goods, a case study of Dakota Cargo, Tanjung Putut branch, Lima Puluh District, Pekanbaru City. The research method is a systematic approach to collecting reliable information, with the aim of discovering, improving, and validating certain knowledge that can be applied to understand, address, and anticipate a problem. This definition highlights that the research method is a technique for solving problems or advancing knowledge through scientific procedures. Based on the results of the discussion, the application of consumer protection law to Dakota Cargo, Tanjung Putus Pekanbaru branch, is not in accordance with Law Number 8 of 1999 concerning Consumer Protection, especially regarding the right to comfort, security, safety, and honest information and the right to have their complaints heard. Inadequate service causes consumer dissatisfaction, such as damage or loss of goods and compensation that does not match the value of the goods, even only partially replaced. This inconsistency violates Article 7 paragraphs 2, 6, and 7 of the Consumer Protection Law. This study is different from the previous one because it takes a case study of Dakota Cargo in Tanjung Putus and different consumer interviews.

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