Namira, Namira (2025) Pelaksanaan Perlindungan Konsumen Pengguna Jasa Catering Menurut Undang-undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen (studi Pada Pb Catering). Other thesis, Universitas Islam Riau.

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Abstract

The definition of Consumer Protection is contained in Article 1 paragraph (1) of Law no. 8 of 1999 concerning consumer protection, namely "all efforts that guarantee legal certainty to provide protection to consumers". According to the decision of the Minister of Health concerning the hygienic and sanitation requirements for restaurants and eateries, Chapter 1, Article 1 paragraph 4 explains that food hygiene and sanitation are efforts to control factors in food, people, places and equipment that can or may cause disease or health problems. The problem in this research is First, how is the implementation of consumer protection for catering service users according to Law Number 8 of 1999 concerning Consumer Protection (Study on PB Catering). Second, what are the inhibiting factors in implementing consumer protection for catering service users according to Law Number 8 of 1999 concerning Consumer Protection (Study on PB Catering) This research uses Sociological Law research methods (empirical) or observational research which is descriptive analysis, namely research that collects data by going directly to the field. The location chosen to conduct research was PB Catering Pekanbaru.. The results of the research and discussion are as follows: first, the implementation of consumer protection in its implementation, the implementation of consumer protection in its implementation, seen from the consumer aspect, there are many losses such as food that is stale or unfit for consumption and in the aspect of business actors towards consumers by providing compensation in the form of money as a result of losses caused by business actors, in this case the compensation given by business actors is in accordance with the provisions of Article 19 Paragraph (2) of Law No. 8 of 1999 concerning Consumer Protection. Second, the obstacle factors given to consumers in each case are seen from several aspects, namely from the consumer aspect where consumers cannot complain at the right time to business actors, in the business actor aspect, complaints made by consumers will not be immediately reimbursed at that time but will be replaced later in the form of nominal rupiah, as well as the aspect of the Pekanbaru city health service which functions as a supervisory body and will take action if violations are found.

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