Sherly, Silvia (2023) Analisis Kinerja Pelayanan Islam Pada Baitul Maal Wat Tamwil (bmt) Al Ittihad Duri Kabupaten Bengkalis. Other thesis, Universitas Islam Riau.

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Abstract

This study is motivated by the fact that the average number of customers fluctuates every year and there is a potential for a decline in this condition which can be very unprofitable if it happens continuously, which may have an impact on the existence of BMT Al-Ittihad. The problem formulation of the study is how the Islamic service performance at BMT Al-Ittihad of Duri, Bengkalis Regency. The aim of the study is to investigate the Islamic service performance at BMT AlIttihad of Duri, Bengkalis Regency. The type of the study is field research with a quantitative descriptive method and survey technique. The subject of the study is the customers of BMT Al-Ittihad and the object of the study is the Islamic service performance. From overall population of the study, 90 customers are taken as the sample. The data collection techniques of the study are questionnaires, observation, and documentation. The data analysis of the study is descriptive presented in the form of tables, bar charts and explanations. The results of the study show that the level of Islamic service performance at BMT Al-Ittihad Duri is "good" with a percentage of 76.6%, which is in the range of 60%-80% with the "agree" category. Keywords: Performance, Islamic Services, Baitul Maal Wat Tamwil (BMT).

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