Hanafi, Arga (2023) Pelayanan Pencatatan Pernikahan Pada Kantor Urusan Agama Kecamatan Pasir Penyu Kabupaten Indragiri Hulu. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to determine the Recording Services Marriage at the Office of Religious Affairs, Mariso District, Makassar City. Type the research used is qualitative, namely a form of research that aims to provide an overview of the types of data that are collected from the field objectively with a descriptive research type. Technique data collection used is observation, interviews number of informants and documentation. The results showed that the marriage registration service at the Religious Affairs Office of Pasir Turtle District, Indragiri Hulu Regency, had not been fully implemented optimally, seen from the touchable aspect. the officer's approach to the community is that each person pleases and satisfies the community besides that the facilities and infrastructure support satisfying, aspects of fast service response will be carried out when there are no community constraints in the requirements that have been set. as well as the aspect of empathy in this case when there is a service problem it utilizes an emotional approach. Maximizing good service so that people feel satisfied

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