Ningsih, Winda Friyanti (2022) Implementasi Pelayanan Kepesertaan Jaminan Kesehatan Nasional (jkn) Untuk Program Kartu Indonesia Sehat (kis) Pada Kantor Badan Penyelenggaraan Jaminan Sosial (bpjs) Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to find out how the implementation of National Health Insurance (JKN) membership services for the Healthy Indonesia Card Program (KIS) at the Pekanbaru City Social Security Administration Agency (BPJS) office. This research uses descriptive research type with quantitative analysis. The indicators used are Communication, Resources, Disposition and Bureaucratic Structure. Types and techniques of data collection used consisted of primary data collected by means of questionnaires and interviews, as well as secondary data collected by observation. The data analysis technique used is descriptive quantitative. Based on the results of observations, questionnaires and interviews on the implementation of National Health Insurance (JKN) Participation Services for the Healthy Indonesia Card Program (KIS) at the Pekanbaru City Social Security Administration Agency (BPJS) office, it can be concluded that communication regarding the issuance of Healthy Indonesia Cards (KIS) carried out has been realized to the community and the information provided is quite clear and easy to understand by the community, as well as accurate procedures that are clearly displayed to make it easier for people who wish to make a Healthy Indonesia Card (KIS), the procedures in online services provided are quite burdensome for the community, especially with the online services through the Mobile JKN application because when using it, the application often errors and is difficult to use, especially for mothers who don't understand how to use a cell phone. There were resources at the time the distribution of Healthy Indonesia Cards (KIS) was carried out, the resources referred to were the number of people as executors, information and other supporting facilities, the facilities and comfort provided were as expected but the supply of medicines and inpatient rooms inadequate, people often complain about the density of queues, as well as the availability of the Healthy Indonesia Card (KIS) for the poor. The attitude of the leader who always motivates BPJS employees so that BPJS employees are enthusiastic at work, as well as some BPJS employees in providing services, especially politeness and friendliness, is quite good, but there are also those who are less friendly and lack respect or ignore when people ask questions about making a Healthy Indonesia Card. (KIS). Making the Healthy Indonesia Card (KIS) is carried out in accordance with the established SOP and the division of tasks for employees is in accordance with their duties and functions.

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