Saputra, Dian Alfin (2023) Pengaruh Kompetensi Dan Kualitas Pelayanan Terhadap Kinerja Pegawai Pada Kantor Camat Batang Cenaku Kabupaten Indragiri Hulu. Other thesis, Universitas Islam Riau.

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Abstract

This research aims to determine the influence of competency and service quality on employee performance at the Batang Cenaku Subdistrict Office, Indragiri Hulu Regency. This study uses a quantitative approach. The population and sample in this study amounted to 48 people using the census method. The data analysis used is a structural equation model with SmartPLS. The results of this research found that competence has a positive and significant effect on employee performance, where the employees of the Batang Cenaku Subdistrict Office have good competence which has an impact on employee performance. Furthermore, service quality has a positive and significant effect on employee performance, which means that Batang Cenaku Subdistrict Office employees have quality in providing services to the community.

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