Inovasi Pelayanan Di kecamatan Siak Kabupaten Siak Provinsi Riau Tahun 2015-2017 (studi Pelayanan Perizinan Surat Izin Usaha)

Mudassir, Mulia (2019) Inovasi Pelayanan Di kecamatan Siak Kabupaten Siak Provinsi Riau Tahun 2015-2017 (studi Pelayanan Perizinan Surat Izin Usaha). Other thesis, Universitas Islam Riau.

Preview

Text 157310684.pdf - Submitted Version Download (3MB) | Preview

Abstract

This study aims to determine the innovation of Siak sub-district of Siak district in 2015-2017 in carrying out the business permit issuance service. The problems in this study are: 1. It is indicated that there is no comprehensive socialization regarding licensing. 2. Frequent error system when opening a website for making business licenses. 3. Lack of supporting facilities and infrastructure. 4. The low chances of the apparatus to follow BIMTEK. The purpose of this study are 1. To know the implementation of innovation in integrated district administration services and the quality of integrated district administration services. 2. To determine the factors that influence the implementation of integrated district administration service innovation and the quality of district integrated administration services. The concept that researchers use in this study is to use qualitative methods with a descriptive approach, namely research that seeks to describe the object or subject being studied in accordance with what it is, and explain about variables and indicators in this case are Innovation, Communication Channels, Time Period, and Systems Social. The research informants were sub-district heads, heads and sections of government and services, and the community as additional informants who had taken care of the permit. The theory used in this research is Innovation Diffusion Theory in Rogers. In this study sampling was done by Snowball Sampling technique. Data analysis technique is done by collecting data obtained from interviews, observations and documentation by considering synchronizing the data analysis process from various sources and from different techniques from data collection, data reduction, data presentation and then drawn conclusions. Based on the results of the study it was concluded that not all indicators were implemented properly and in its implementation it was still not effective and from the public there were still those who did not know about the change from patent to Epaten.

Actions (login required)

View Item