Inovasi Layanan Badan Usaha Milik Negara Dalam Menjaga Eksistensi Di Era Persaingan Global (Studi Pada Kantor Pos Ujungbatu Kabupaten Rokan Hulu)

Fadli, Syahrul (2021) Inovasi Layanan Badan Usaha Milik Negara Dalam Menjaga Eksistensi Di Era Persaingan Global (Studi Pada Kantor Pos Ujungbatu Kabupaten Rokan Hulu). Other thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to determine Service Innovation at the Ujungbatu Post Office, Rokan Hulu Regency. The research method used in this research is descriptive qualitative research method, with the assessment indicators are seeing opportunities, issuing ideas, implementation and application. The types and sources of data used are primary data and secondary data through data collection techniques, namely interviews, observation and documentation. Meanwhile, the data analysis used is an analysis consisting of three flow of activities that occur simultaneously, namely: data reduction, data presentation, conclusion drawing/verification. Based on the results of research with a service innovation approach at the Ujungbatu Post office, the service program provided by the Ujung Batu Post has increased towards a more advanced direction and is quite able to keep up with the times, one of which is the Mobile Giro Post program. The Pos Giro Mobile program has not run effectively this is due to the lack of ability of the Ujungbatu Post office employees and the lack of human resources. In providing information about the superiority of the service system at the Ujungbatu Post Office, it has not gone well and the efforts made by the Ujungbatu Post office are considered to be lacking because there are still problems in the process of sending community packages by the Ujungbatu Post office. One of the obstacles felt by the Ujungbatu Post office in service innovation is the lack of employee ability in running the Mobile Giro Pos system so that the system does not work effectively.

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