Implementasi Pelayanan Publik Di Mal Pelayanan Publik Kota Pekanbaru

Renata, Muhammad Satya (2021) Implementasi Pelayanan Publik Di Mal Pelayanan Publik Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

The management of public services that are difficult and long is considered to be better after the existence of MPP because Pekanbaru City is also the Capital of Riau Province which has a very diverse population. The purpose of study was to see how the implementation of services in MPP in Pekanbaru City The method used in this study was the qualitative method, Qualitative Research is a process that is more intended to understand human problems in a social context by creating and presenting a comprehensive and complex picture with interviews and observations as data collection tools, with the results of the research getting conclusions from the Implementation of Services in Public Service Mall Pekanbaru City. In the implementation of public services in public service malls in Pekanbaru City, in general, it has been going well with the support of several adequate facilities to provide comfort, but in this case there are also several obstacles in the implementation of these public services, during this pandemic, must comply with health protocols and some existing services in public services must limit the quota in public services and change the system from a manual system to an online system, especially related to the socialization provided is considered very minimal. Socialization is given, then it is suggested to DPMPTSP to pay more attention to the existing service quota adjusted to the number the applicant and the socialization must be further improved, so that the community can get public services at MPP Pekanbaru.

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