Perlindungan Hukum Terhadap Konsumen Pengguna Jasa Ekspedisi/Pengiriman Barang PT. Laris Cargo Kota Pekanbaru

Harris Rezki Fadhillah, Achmad (2022) Perlindungan Hukum Terhadap Konsumen Pengguna Jasa Ekspedisi/Pengiriman Barang PT. Laris Cargo Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

With the background of the problem of implementing legal protection for consumers who use the expedition or delivery service of PT Laris Cargo Pekanbaru City Branch between the goods delivery service company and other service users who are commonly called consumers, the relationship between the parties creates the rights and obligations of each protected party. by the applicable law regarding consumer protection as regulated in Law Number 8 of 1999 concerning Consumer Protection, where what has been regulated in the Law regulates Business Actors and Consumers and the rights and obligations between parties that must be applied to their business interests where consumers whose position is weak, so they can be protected by law and the responsibility of the freight forwarder, especially the business in the field of freight forwarding services that the author raises, is related to the implementation of the business activities of the freight forwarding company PT Laris Cargo Kota Pe kanbaru has not been as it should be, where there are still consumers who feel aggrieved by the delivery service for the types of damage such as torn, broken, leaking, cracked, delayed and even there are losses experienced by consumers who do not get compensation as the responsibility and obligation of the delivery company. The purpose of this study is to determine the implementation of the responsibility of PT Laris Cargo Pekanbaru City branch to consumers in the event of a loss of delivery goods and to determine legal remedies for service users or consumers who have been harmed by the delivery of goods by PT Laris Cargo Pekanbaru branch. This research is a type of empirical research by means of surveys and the nature of research data analysis is carried out based on qualitative methods to describe and then analyze which is called descriptive analysis. The research location of the branch office of PT. Laris Cargo Pekanbaru, JL. Soekarno-Hatta No. 8 Pekanbaru City. Using primary and secondary data and data sources. With interview data collection techniques, questionnaires and literature studies in the form of books, journals, legislation, documents and others. Drawing conclusions from general to specific or deductive. Based on the results of the research that the implementation of the responsibility of PT Laris Cargo Pekanbaru branch is not as it should be because there are still consumers who feel aggrieved such as torn, cracked, leaked, lost and even late to their destination and did not get a loss, on the grounds that consumers did not apply the terms and conditions stipulated enforced by Laris Cargo. The responsibility of the goods delivery company must be given to the consumer because as the obligation of the delivery party, each business actor and consumer has rights and obligations that must be carried out. Legal action that should be taken by the delivery party is to compensate all consumers who are proven to have been harmed by the delivery.

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