Perlindungan Hak Konsumen Terhadap Kelancaran Dan Kelayakan Pengiriman Barang (Studi Kasus Pada PT. Sicepat Ekspres Harapan Raya, Kota Pekanbaru)

Jasmine, Nikita Quraini (2022) Perlindungan Hak Konsumen Terhadap Kelancaran Dan Kelayakan Pengiriman Barang (Studi Kasus Pada PT. Sicepat Ekspres Harapan Raya, Kota Pekanbaru). Other thesis, Universitas Islam Riau.

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Abstract

ABSTRACT Based on the Consumer Protection Law Number 8 of 1999 concerning the rights of consumers to comfort, security and safety when consuming goods and/or services. However, in reality, at PT.SiCepat Ekspres the delivery of goods does not always run smoothly, there are still many obstacles that cause delays in goods, damage, or loss of shipments, whether those caused by errors/negligence on the part of SiCepat Ekspres or those caused by (forced majeure). The main problems in this research are (1) what are the obstacles faced by PT.SiCepat Ekspres Harapan Raya in the smooth delivery of goods and (2) feasible and how the form of protection of consumer rights for the smooth process and feasibility of delivery goods made by PT.SiCepat Ekspres Harapan Raya, Pekanbaru city. The method used in this research can be classified into sociological legal research, which is a type of research carried out by going directly to the field with data collection tools in the form of interviews. Meanwhile, the nature of the research that the author uses is descriptive, namely, the research method used to describe a condition and situation that is currently happening or ongoing towards a clearer and more detailed statement regarding the main research problem. The results of this study are that there are still obstacles that arise during the delivery of goods, including delays in goods, damage, and even loss of goods. In addition, the form of protection of consumer rights is provided by PT.SiCepat Ekspres in the delivery of goods to obtain smooth and decent goods is not fully fulfilled. This is because the amount of compensation provided by SiCepat Ekspres has not been realized by the standard operating procedure (SOP) that has been set and with the applicable law. Then, there are still many consumer complaints that are not responded to well.

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