Analisis Kualitas Pelayanan Pada Pasien Badan Penyelenggara Jaminan Sosial Kesehatan Kelas III Rawat Inap Rumah Sakit Umum Daerah Adnan WD Kota Payakumbuh Provinsi Sumatera Barat

Shipy, Mutiara (2022) Analisis Kualitas Pelayanan Pada Pasien Badan Penyelenggara Jaminan Sosial Kesehatan Kelas III Rawat Inap Rumah Sakit Umum Daerah Adnan WD Kota Payakumbuh Provinsi Sumatera Barat. Other thesis, Universitas Islam Riau.

Text 187310314.pdf - Submitted Version Download (3MB)

Abstract

Adnan WD Payakumbuh Regional General Hospital is one of the government hospitals whose duties and functions include individual health service efforts and referrals. Regional General Hospital Adnan WD Payakumbuh in accordance with the Decree of the Minister of Health of the Republic of Indonesia Number 191/Menkes/SK/II/1993 in 1978 – 1992 the status of RSUD dr. Adnaan WD is Type D and in 1993 it became Type C which is in the Payakumbuh regional government area of West Sumatra Province. Like other government hospitals, Adnan WD General Hospital Payakumbuh is also expected to be able to provide health services to patients as a whole, including efforts to improve health. So the formulation of the problem in this study is how the quality of service for patients participating in the Class III Health Social Security Administering Body (BPJS) at RSUD dr. Adnan WD Payakumbuh City, West Sumatra Province. This research method uses a descriptive qualitative research approach with data collection techniques, namely interview, observation, and documentation techniques. From the results of interviews that the authors did, the satisfaction level of patients who were hospitalized in this hospital was generally maximum. This can be seen from the five indicators that the author has determined, that the service at this hospital has changed a lot since when one of the research families was admitted to this hospital in 2018.

Actions (login required)

View Item