Analisis Penyelenggaraan Pelayanan Publik Di Unit Pelaksana Teknis Dinas (UPTD) Kependudukan Dan Pencatatan Sipil Kecamatan Senapelan Kota Pekanbaru

Ahmad, Iqbal Raihan (2022) Analisis Penyelenggaraan Pelayanan Publik Di Unit Pelaksana Teknis Dinas (UPTD) Kependudukan Dan Pencatatan Sipil Kecamatan Senapelan Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

Public service is one of the main functions of the government as an effort to meet the needs of the community and in the context of implementing the needs of laws and regulations. The Technical Implementation Unit of the Senapelan District Population and Civil Registration Service is an agency that provides public services in the field of population administration. In terms of service, there is a problem with delays in obtaining ID cards which have not been fully carried out according to Standard Operating Procedures (SOP). The purpose of this study was to determine the implementation of public services in UPTD Dukcapil, Senapelan District, Pekanbaru City, and to find out what factors influence the implementation of public services in the community at UPTD Dukcapil, Senapelan District, Pekanbaru City. The method used is the quantitative method, the sample is twenty, the Head of UPTD Dukcapil Senapelan District, 3 employees. The technique used in determining the individual sample is the census for the Head of the UPTD Dukcapil Senapelan District, for the UPTD employee using the porpusive sampling technique, and for the community using the accidental sampling technique. The data analysis technique was used with the results of observations, questionnaires, interviews which were then processed and analyzed to explain the research objectives, it can be concluded that the Public Service Technical Implementation Unit of the Population and Civil Registration Service of Senapelan District was in the Good Enough category, with the percentage of UPTD respondents with the percentage of respondents 20% while for community respondents the percentage is 55%. This can be seen from the implementation of the Technical Implementation Unit of the Senapelan District Population and Civil Registration Service in an effort to provide public services.

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