Perlindungan Hukum Konsumen Atas Pengguna Jasa Ekspedisi Jalur Nugraha Ekakurir (JNE) Kantor Pusat Di Kota Pekanbaru

Rezki, Muhammad Harry (2021) Perlindungan Hukum Konsumen Atas Pengguna Jasa Ekspedisi Jalur Nugraha Ekakurir (JNE) Kantor Pusat Di Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

ABSTRACT With this research the author examines "Consumer Legal Protection for Using JNE Expedition Services (Jalur Nugraha Ekakurir) Head Office in Pekanbaru City", the author's reason for researching and raising the title of this research is because when the author made field observations first the author found so many consumers who suffered losses due to goods delivery services carried out by the Pekanbaru city JNE Expedition company, the things that were meant were goods that were damaged during operation, goods that were destroyed in the shipping package, goods that were late to the sender's address, and also goods that were lost when delivery or when in operation or in the storage warehouse of the business actor of the Pekanbaru City JNE Expeditionary Company. And is there any compensation provided by the Pekanbaru City JNE Expedition company to consumers who are harmed. The problem in this research is how is the legal protection for consumers who suffer losses by the JNE expedition company and what is the compensation provided by the JNE expedition company in Pekanbaru city to consumers. This thesis research uses observational research and the nature of the research used is analytical descriptive. The data was obtained using a tool in the form of interviews. The results of research and data analysis carried out by the author of consumer legal protection for the use of JNE expedition services (Jalur nugraha ekakurir) head office in Pekabaru city are generally carried out by law enforcement of statutory regulations no. 8 of 1999 concerning consumer protection. In accordance with what is regulated in Article 4 paragraph 1 that consumers have the right to comfort, security and safety in consuming goods and/or services. And also in Article 7 (f) and (g) of Law No. 8 of 1999 concerning consumer protection, namely providing compensation, compensation and/or compensation for losses due to the use, use and utilization of traded goods and/or services. And provide compensation, compensation and/or replacement if the goods and/or services received or utilized are not in accordance with the agreement. The suggestion in this study is that business actors should be more diligent in guiding what has been regulated in the consumer protection law, so that consumers can receive their rights. And also with that it can have a good impact if there is a loss experienced by consumers, and consumers are more careful in choosing services, especially goods delivery services.

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