Penerapan Prinsip Prinsip Pelayanan Publik Di Bidang Pelayanan Pendaftaran Penduduk Dan Catatan Sipil Kantor Dinas Kependudukan Dan Catatan Sipil Kota Pekanbaru

Pitaloka, Sella (2020) Penerapan Prinsip Prinsip Pelayanan Publik Di Bidang Pelayanan Pendaftaran Penduduk Dan Catatan Sipil Kantor Dinas Kependudukan Dan Catatan Sipil Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

The purpose of the study was to analyze and explain the application of the principles of public service in the Field of Population Registration and Civil Registration Services Office of the Population and Civil Registry Office of the City of Pekanbaru. This research uses quantitative and qualitative approaches to strengthen one another. A quantitative approach to descriptive statistical analysis, with survey methods. In survey research, information was collected from 42 respondents using a questionnaire and the collection of relevant secondary data. The qualitative approach was carried out by interviewing 10 informants and observations involved to complement the quantitative approach. Overall the implementation of the principles of public service at the Department of Population and Civil Registry of Pekanbaru City is in the category of implemented or 36%, quite implemented or 45% and less implemented or 19%. Of the ten variable indicators of the Application of Public Service Principles in the Office of Population and Civil Registry of the City of Pekanbaru, only one indicator of the principle of public service security has been implemented well or 56%. Only one indicator of the principle of public service convenience is less well implemented or 39%. The other eight principles of public service have been implemented quite well or 45%, namely: simplicity, clarity, time certainty, accuracy, responsibility, infrastructure, ease of access, and discipline. The indicator that is not well implemented is the principle of comfort. Therefore, in the future Pekanbaru City Population and Civil Registry Office should improve comfort in public services.

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