Evaluasi Pelaksaan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Di Kecamatan Pinggir Kabupaten Bengkalis Provinsi Riau

Prayogi, Randy (2022) Evaluasi Pelaksaan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Di Kecamatan Pinggir Kabupaten Bengkalis Provinsi Riau. Other thesis, Universitas Islam Riau.

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Abstract

This research is motivated by an interesting problem to study where the PATEN program policy implemented in Pinggir District has not been carried out optimally. The problem that exists in the application of PATEN itself is the incompatibility of the technical implementation mechanism that has been regulated by Bengkalis Regent Regulation No. 36 of 2014, the lack of discipline of employees in serving the community and brokers are still found to take care of the administrative process. This is of course very inversely proportional to the purpose of the PATEN itself. For this reason, researchers evaluate how much the PATEN program has been run by PATEN implementers in Pinggir District. The theory used in evaluating this PATEN is the theory of William N Dunn where this theory regulates six indicators including Effectiveness, Efficiency, Adequacy, Evenness, Responsiveness and Accuracy. This research method is a research method that is taken quantitatively and qualitatively with data collection by interview techniques. The results of the study indicate that the implementation of PATEN in Pinggir District is still not going well, there are still many things that need to be addressed. In terms of effectiveness, what needs to be addressed is to increase the number of employees in implementing PATEN, in terms of efficiency it is quite good because from educational qualifications and budget sources are going well, in terms of adequacy, what must be addressed is the convenience of the community in the community is still not optimal because the lack of information officers at the front, judging from the similarities, it still looks unfair because people still can use the services of brokers, judging from the responsiveness.

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