Saputra, M Dwi Harsya (2021) Pengaruh Service Quality Terhadap Kepuasan Pasien Pada RSUD Type D Perawang Kabupaten Siak. Other thesis, Universitas Islam Riau.
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Abstract
This study aims to determine the effect of service quality on patient satisfaction in RSUD Type D Perawang. The population in this study were patients from RSUD Type D Perawang. The sampling technique in this study is probability sampling with a total sample of 77 people. The data collection technique in this study used a questionnaire or questionnaire. The data analysis technique used is t test, simple linear regression analysis and coefficient of determination. The results show that testing the hypothesis that the quality of service on patient satisfaction is t count (7.549) > t table (1.992), meaning that service quality has a significant effect on patient satisfaction in RSUD Type D Perawang.
| Item Type: | Thesis (Other) | ||||||
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| Uncontrolled Keywords: | Quality of Service, Patient Satisfaction | ||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||
| Divisions: | > Manajemen | ||||||
| Depositing User: | Febby Amelia | ||||||
| Date Deposited: | 19 May 2022 15:02 | ||||||
| Last Modified: | 19 May 2022 15:02 | ||||||
| URI: | http://repository.uir.ac.id/id/eprint/10920 |
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