Implementasi Kebijakan Publik Pelayanan Perizinan Beruasaha Terintegrasi Secara Elektronik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Bengkalis

Taufiq, Wildan (2021) Implementasi Kebijakan Publik Pelayanan Perizinan Beruasaha Terintegrasi Secara Elektronik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Bengkalis. Other thesis, Universitas Islam Riau.

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Abstract

The research objective is to analyze and explain the implementation of the Public Policy for Integrated Business Licensing Services Electronically at the Investment Service and One Stop Services, Bengkalis Regency. This research is a descriptive survey research with complementary quantitative and qualitative approaches. Quantitative research will present a descriptive table of the frequency of data tabulation from the questionnaire. Qualitative research is a research procedure that produces descriptive data in the form of written or spoken words from people and observed behavior from the phenomena that occur, accompanied by photos of events. The number of samples is 10 people who became respondents. determined by the census method. Meanwhile, to complete the qualitative analysis data, 20 business actor informants were determined using a purposive method. Socialization from the Dinas continues to be carried out, but there are still many people who do not understand how to access using the OSS application. The OSS system still needs a lot of improvement. With the existing human resource capabilities, especially in the implementation of the PTSP service, it is not sufficient because they feel that they are not optimal in implementing OSS. In regions that have an application called e-pinter (integrated licensing service electronics) it has not been integrated into OSS, while wanting to integrate into OSS must go through simantra which is owned by the Ministry of Communication and Information Technology until now it has not been integrated into OSS. Furthermore, the Cicantik cloud application owned by the Ministry of Communication and Informatics has been integrated with OSS but not all permits have been implemented, and for Bengkalis Regency only environmental permits have been made. IJK, and IPMP. The results of the study concluded that the Bengkalis PTSP Office already had an SOP. In essence, when the complete permit file is 2 days old, it can be published. But with complete file requirements. All administrative requirements have been fulfilled, all recommendations from technical agencies have been fulfilled so that within 2 days the SOP permits can be submitted. OSS is different from the previous licensing service, with this OSS our people register directly, but ministries / agencies are still continuing to make improvements to regulations. It is also admitted that between one ministry and another, there are too many rules and regulations that sometimes burden business actors or investors to do business.

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