Kualitas Pelayanan Pasien Rawat Inap Di Rumah Sakit Umum Daerah Puri Husada Tembilahan Kabupaten Indragiri Hilir (Studi Kasus Pengguna Badan Penyelenggara Jaminan Sosial)

Nurahmah, Nova Sri (2021) Kualitas Pelayanan Pasien Rawat Inap Di Rumah Sakit Umum Daerah Puri Husada Tembilahan Kabupaten Indragiri Hilir (Studi Kasus Pengguna Badan Penyelenggara Jaminan Sosial). Other thesis, Universitas Islam Riau.

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Abstract

This study aims to determine the Quality of Service Inpatient Hospital Regional General Puri Husada Tembilahan Indragiri Hilir (Case Study of Users of Social Security Administering Bodies). The indicators used are direct evidence, reliability, responsiveness, assurance and empathy. This type of research is located at the Puri Husada Tembilahan Regional General Hospital, Indragiri Hilir Regency, then this research is a descriptive survey with a quantitative method, which departs from data, field notes, observations, questionnaires, interviews and documentation as data collection tools. The population in this study were the Head of Hospital Administration, 1 person with a sample of 1 person, 22 General Practitioners with a sample of 11 people, 3 BPJS Administrative Staff with a sample of 1 person, then the number of BPJS Class III Inpatients was 135 people. with a sample of 25 people. Types and data collection techniques used consisted of primary data collected using a questionnaire and interview � list technique, secondary data collected using observation techniques. While the data analysis technique is clarified with the results of observations, questionnaires, interviews, and documentation, the data is processed and analyzed to explain the research objectives to be compared with theories related to the title of the researcher to conclude that the Quality of Inpatient Services at Regional General Hospitals Puri Husada Tembilahan, Indragiri Hilir Regency (Case Study of Users of Social Security Administering Bodies) in the Poor category.

Item Type: Thesis (Other)
Uncontrolled Keywords: Quality, Service, and BPJS (Social Security Administering Body)
Subjects: J Political Science > JA Political science (General)
Divisions: > Ilmu Pemerintahan
> Ilmu Pemerintahan
Depositing User: Febby Amelia
Date Deposited: 26 Feb 2022 06:15
Last Modified: 26 Feb 2022 06:15
URI: http://repository.uir.ac.id/id/eprint/6954

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