Respon Jamaah PT. Silver Silk Pekanbaru Terhadap Standar Pelayanan Minimal Berdasarkan Peraturan Menteri Agama Republik Indonesia Nomor 8 Tahun 2018

Afriza, Yusra (2019) Respon Jamaah PT. Silver Silk Pekanbaru Terhadap Standar Pelayanan Minimal Berdasarkan Peraturan Menteri Agama Republik Indonesia Nomor 8 Tahun 2018. Other thesis, Universitas Islam Riau.

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Abstract

This research is motivated by the phenomenon of the ups and downs of the number of pilgrims. One of the travel agency companies that are currently developing is PT. Silver Silk Tour & Travel Pekanbaru. The formulation of this research problem is how the response of PT. Silver Silk Tour & Travel Pekanbaru to minimum service standards based on the regulation of the Minister of Religion of the Republic of Indonesia number 8 in 2018. The purpose of this study is to determine the response of PT. Silver Silk Tour & Travel Pekanbaru to minimum service standards based on the regulation of the Minister of Religion of the Republic of Indonesia number 8 of 2018. In this case the researcher examines the response of pilgrims in six indicators namely guidance for Umrah, pilgrimage transportation, accommodation and consumption, health of the congregation ' Ah, protection of pilgrims and Umrah pilgrims, administration and Umrah documents. The population of this research was 3722 people and samples were 98 people. Data collection was carried out by distributing questionnaires directly to the congregation who were respondents of the study using a Likert scale and then given a score. Analysis of the data used is quantitative descriptive with very good measurement categories 81% -100%, good in the 61% -80% category, quite good in the 40% -60% category, bad in the 21% -40% category, very poor in the category 0% -20%. Based on data analysis, it is known that the response of the congregation PT. Silver Silk Tour & Travel Pekanbaru against minimum service standards based on the regulation of the Minister of Religion of the Republic of Indonesia number 8 of 2018 is said to be very good with a percentage of 88.5%.

Item Type: Thesis (Other)
Uncontrolled Keywords: Umrah, Minimum Service Standards
Subjects: B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc
B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc

B Philosophy. Psychology. Religion > BV Practical Theology > BV1460 Religious Education
B Philosophy. Psychology. Religion > BV Practical Theology > BV1460 Religious Education
Divisions: > Ekonomi Syariah
> Ekonomi Syariah
Depositing User: Mia
Date Deposited: 25 Feb 2022 03:55
Last Modified: 25 Feb 2022 03:55
URI: http://repository.uir.ac.id/id/eprint/6808

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