Analisis Kualitas Pelayanan Ruang Instalasi Gawat Darurat (IGD) Di Rumah Sakit Umum Daerah Duri Kabupaten Bengkalis

Ayunda, Affirsta Frisky (2021) Analisis Kualitas Pelayanan Ruang Instalasi Gawat Darurat (IGD) Di Rumah Sakit Umum Daerah Duri Kabupaten Bengkalis. Other thesis, Universitas Islam Riau.

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Abstract

The hospital as one of the health facilities that provide health services to the community has a very strategic role in accelerating the improvement of public health status. Therefore, hospitals are required to provide quality services according to established standards and can reach all levels of society as well as the services provided by the Duri Regional General Hospital Emergency Room. This study aims to determine, analyze and explain the Emergency Room Service (IGD) at the Duri Regional General Hospital, Bengkalis Regency. So the researchers took the population and samples in the community as many as 10 people, 10 emergency room employees, 1 emergency room head, and 1 doctor on duty. The sampling technique for the Head of the Emergency Room and the attending physician uses a census, for employees using purposive sampling, and for the community using incidental sampling. Meanwhile, the theory used in this study is using the Vincent Gaspersz theory with 6 indicators, namely: Timeliness of service, accuracy of service, courtesy and friendliness in providing services, responsibility, completeness and ease of getting services. After all data were analyzed using quantitative methods, the results of the analysis of services in the Emergency Room of the Duri General Hospital, Bengkalis Regency were said to be "Good Enough", both in terms of distributing questionnaires, interviews, and researcher observations. Therefore, in the future, the services in the emergency room at RSUD Duri can be improved to be even better.

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