Kurniawan, Rizky (2019) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Kpr Ib Di Bank Rakyat Indonesia (bri) Syariah Cabang Pekanbaru. Other thesis, Universitas Islam Riau.
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Abstract
The background of this studyis that the issue of service quality is very important for costumers in order to create customers’ satisfaction. Poor service will create a negative impact on costomers' satisfaction. Therefore,the writerwas interested in discussing the influence of Service Quality on Customers’satisfaction of iB mortage at BRI SyariahPekanbaru Branch. This study aims to determine the influence of servicequality on customers’satisfactionat BRI SyariahPekanbaru Branch, as many as 92 people. Meanwhile, the object in this study is the servicequalitytocustomers’ satisfaction. The type of data used in this study are primary data and secondary data. The sampling technique used is the Slovin formula, while the data collection techniques used are distributing questionnaires. To analyze the data, it usedquantitative descriptive method. In analyzing quantitative data, simple linear regression analysis was used through the calculation process using SPSS For Windows Version 23.0. The result of this study shows that the service quality to customers’ satisfaction has a strong relationship, it is known from the correlation coefficient value of 45.2%, while the partial test has a significant influence of the service quality on customers’ satisfaction, which is known from the value of 4.806.
| Item Type: | Thesis (Other) |
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| Uncontrolled Keywords: | Service Quality, Customers’ Satisfaction, Islamic Bank |
| Subjects: | B Philosophy. Psychology. Religion > BV Practical Theology > BV1460 Religious Education |
| Divisions: | > Ekonomi Syariah |
| Depositing User: | Mohamad Habib Junaidi |
| Date Deposited: | 22 Feb 2022 03:09 |
| Last Modified: | 22 Feb 2022 03:09 |
| URI: | http://repository.uir.ac.id/id/eprint/6238 |
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