Firmansyah, Wahyu (2026) Perlindungan Konsumen Terhadap Layanan Jasa Perbaikan Motor Pada Bengkel Motor Di Mega Motor Kecamatan Siak Hulu Menurut Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

Industry transportation develop very rapidly. Importance satisfaction consumer related with increasing competition tight, and level loss And profit company. Connection consumer with perpetrator business repair vehicle motorized very closely, because every vehicles used slow later will experience damage And need repair in vehicle. Obligations perpetrator business between other like good faith Good in do effort, giving clear information And Honest about condition And guarantee goods or services . Form violations committed by perpetrator business is No communicate with Good related demolish install without give clear information moreover formerly. After do matter the perpetrator business give reasonable price tall And considered No enter reason. Problem main in study This that is How protection law to consumer in service service repair motor on workshop motorbikes in the sub-district Siak upstream And How obstacle in protection law to consumer users service workshop . Method research used in study This is Study empirical, using fact empirical from behavior humans , which includes recording And proof physique. In case this research This nature descriptive analytical, meaning writer will give understanding or clear description about interesting thing attention , but they No will consider or consider in a way special incident And incident the . Based on results research, can known that Consumer entitled get clear information, secure service, and guarantee on quality motorcycle repairs carried out . Workshop own obligation For give professional , transparent and service responsible answer to damage or possible losses arise consequence servic. And the form protection in the form of mediation, arbitration , or conciliation between consumer And perpetrator business. And If proven happen violation to right consumers, actors business can requested For give change loss, repair loss, or even subject to sanctions administrative in accordance with applicable provision in the Protection Act Consumers. And Obstacles in protection consumer that is lack of awareness law, good from consumer and perpetrator business.

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