Ilham, Aditya (2026) Tanggung Jawab Pelaku Usaha Depot Air Minum Isi Ulang Kelurahan Tangkerang Timur Berdasarkan Undang-Undang Perlindungan Konsumen Nomor 8 Tahun 1999. Other thesis, Universitas Islam Riau.

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Abstract

Refillable drinking water depots are businesses that provide water treatment and sales services for drinking water consumed directly by consumers through a refill system using containers brought by consumers. These depots are highly needed in the community due to their practicality and affordable prices. However, behind the convenience and affordability offered, the refillable drinking water depot industry faces various serious problems related to product quality, operational standards, and business operators' responsibility to consumers, which result in losses for consumers. These losses can take the form of health problems such as diarrhea, nausea, and stomach aches, as well as damage to consumers' gallon units. In such cases, the refillable drinking water depot business has violated consumer rights as stipulated in Article 4 of the UUPK. The formulation of the problem in this case involves two main issues. First, what legal protection measures can be taken by consumers of the “Riko Galon” refillable drinking water depot to resolve disputes and obtain compensation for losses incurred? Second, what are the obstacles to the implementation of consumer protection in refillable drinking water depots in Tangkerang Timur Village, Tenayan Raya District, Pekanbaru City. This study uses sociological and empirical legal research, which is a legal research method that serves to examine the law in a practical sense, researching the implementation of legal protection for consumers of refillable drinking water depots in Tangkerang Timur Village and the factors that hinder it in accordance with the UUPK. Legal protection measures that can be taken by consumers of Riko Galon refillable water depots in resolving disputes and obtaining compensation for losses incurred can be summarized from two aspects, namely the business operator aspect and the consumer aspect. From the business operator aspect, legal protection measures for consumers have not been implemented properly and completely. The compensation provided by the Riko Galon water depot only takes the form of free refills and discounts on on-site and delivery services. Some consumers accept this form of compensation, while others do not because it is not adequate for the losses they have suffered. Barriers to the implementation of consumer protection in refillable drinking water depot businesses in Tangkerang Timur Village, Pekanbaru City, from both the consumer and business operator perspectives, include low legal awareness, insufficient socialization and education, weak government oversight, lack of transaction evidence, and the absence of clauses provided before the agreement.

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