Oktariyandi, Naldi (2025) Implementasi Kebijakan Absensi Elektronik di Dinas Perindustrian Perdagangan Koperasi Usaha Kecil dan Menengah Provinsi Riau. Masters thesis, Universitas Islam Riau.

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Abstract

This study aims to analyze the implementation of the electronic attendance policy at the Department of Industry, Trade, Cooperatives, Small and Medium Enterprises (Disperindagkop UKM) of Riau Province. The problems identified include persistent tardiness, unexplained absences, and weak supervision of employee attendance prior to the implementation of the electronic attendance system. The research employed a qualitative approach with data collection techniques including in-depth interviews, direct observation, and document analysis. The study focuses on four key dimensions of policy implementation according to George C. Edward III, namely communication, resources, disposition, and bureaucratic structure. The results show that communication regarding the electronic attendance policy has been carried out quite well through internal socialization; however, some employees still lack understanding of the technical attendance procedures. In terms of resources, technological infrastructure and operator competence are adequate, but there is still a need for capacity building and an increase in the number of devices to reduce queues during peak hours. Regarding disposition, most employees show positive attitudes and accept the policy, although a small number remain resistant to changes in work patterns. From the perspective of bureaucratic structure, the attendance reporting mechanism has been integrated with the staffing system, yet the bureaucracy for correcting attendance records (for example during official duty trips or technical malfunctions) is considered slow and requires procedural simplification. The study concludes that the implementation of the electronic attendance policy at Disperindagkop UKM of Riau Province has had a positive impact on improving employee discipline and the efficiency of attendance supervision. However, to achieve optimal effectiveness, it is necessary to strengthen socialization, enhance human resource capacity, modernize facilities, simplify bureaucratic processes, and conduct regular supervision and evaluation.

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