Novra, Alhadi (2026) Pengaruh Workplace Incivility dan Regulasi Emosi Terhadap Job Stress Perawat di Rumah Sakit Syafira Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to analyze the influence of workplace incivility and emotional regulation on nurses’ job stress at Syafira Hospital Pekanbaru. The research method used is quantitative. The population in this study consists of 264 nurses, and using the proportionate stratified random sampling technique, 110 respondents were selected as the sample. Data were collected through questionnaires and analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 4.0 software. The results indicate that workplace incivility has a positive and significant partial effect on nurses’ job stress. Emotional regulation also has a positive and significant partial effect on job stress. Furthermore, both variables simultaneously have a positive and significant effect on the level of job stress among nurses at Syafira Hospital Pekanbaru.

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