Hafeez, Muhammad (2026) Perlindungan Konsumen Terhadap Pengguna Jasa Joki Akun Game Online Mobile Legend Di Tanjung Pinang Bedasarkan Undang - Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

The development of technology and information in the era of globalization has driven increased internet usage, including for entertainment activities such as online gaming. One game that is very popular among the public, especially young people, is Mobile Legends. This popularity has also given rise to the phenomenon of using account jockey services to increase rankings or complete certain missions. However, this practice often leads to problems such as delays in processing, decreased account statistics, and even password changes by service providers, which are detrimental to consumers. The research questions are: First, how is consumer protection for users of Mobile Legend online game account jockey services based on Law Number 8 of 1999 concerning Consumer Protection? Second, what are the inhibiting factors in using Mobile Legend online game account jockey services if users experience losses? This research used a sociological-empirical legal research method. The research was conducted in Tanjung Pinang City, Riau Islands Province. The study population consisted of five jockeys and five consumers who had experienced problems with these services, all of whom were also sampled using a census technique. The data collected consisted of primary data through interviews, observations, and documentation, as well as secondary data obtained from laws and regulations, scientific literature, journals, and the opinions of legal experts. Data analysis was conducted using qualitative descriptive methods. The results of this study indicate that legal protection for consumers using account jockey services for the online game Mobile Legends remains fundamentally weak due to the lack of explicit regulations governing this practice. Although consumer protection is generally based on Law Number 8 of 1999 concerning Consumer Protection (UUPK) and Law Number 11 of 2008 concerning Information and Electronic Transactions (UU ITE), both laws only provide a general legal framework, without specific mechanisms to address violations arising from informal digital services such as account jockeying. The obstacles to the practice of account jockeying services for the online game Mobile Legends indicate that this digital economic activity remains in a legal gray area. The absence of a legal basis that explicitly regulates jockeying services results in weak legal certainty and protection for consumers. The main obstacles include several aspects, namely the lack of specific regulations, the lack of written contracts, the anonymity of players, weak payment systems, low consumer legal awareness, a lack of government and platform oversight, and cybersecurity risks.

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