Iskandar, Andam (2025) Pengaruh Fasilitas Kantor Terhadap Kepuasan Nasabah Pada BRK Syariah Capem Perawang. Other thesis, Universitas Islam Riau.

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Abstract

This study aimed analyze the effecr of office facilities on customer satisfaction at Sharia Bank Riau Kepri, Perawang Sub-Branch Office. Office facilities were considered an essential component of banking services that functioned create comfort, convenience, and positive experiences for customers during transactions. and adequate facilities were expected to enhance customer satisfaction. This research employed a quantitative method with a survey approach, involving a sample of 99 respondents who were customers of Sharia Bank Riau Kepri, Perawang Sub-Branch Office. Data were collected through questionnaire distribution and analyzed using simple linear regression to th e assistance of SPSS software. The results indicated that office facilities had a positive and significant effect on customer satisfaction, as evidenced by the t-test result showing a t-value of 2.184 with a significance value of 0.031, which was lower than 0.05. These findings demonstrated that improvements with office facilities, such as waiting room comfort. cleanliness, spatial arrangement, and the availability of supporting service infrastructure, led to higher levels of customer satisfaction. Therefore, office facilities played a crucial role in enhancing customer satisfaction. Sharia Bank Riau Kepri, Perawang Sub-Branch Office, was expected to continuously improve and develop its facilities in order to provide optimal services and achieve sustainable customer satisfaction. in

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